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Customer Satisfaction Survey

Home Contact us Customer Satisfaction Survey

Please leave the boxes blank if you can't judge.
The rating scale of the survey is: 1~5, representing extremely dissatisfied ~extremely satisfied

For further information, please call 0755-29982141 or email to sales@iccs.com.cn

Facilities: Warehouse environment safety and security

1

2

3

4

5

Warehouse capacity offered

1

2

3

4

5

Equipment supply and quality

1

2

3

4

5
Staff Qualification: Knowledge required for services provided

1

2

3

4

5

Support and help-ness shown

1

2

3

4

5

Efficiency on issues being handled

1

2

3

4

5
Outbound Cargo & Document Handling: Quality and speed of cargo build-up

1

2

3

4

5

Preparation of outbound flight documents

1

2

3

4

5

Quality and timeliness of messages sending

1

2

3

4

5

Capacity of handling special shipments

1

2

3

4

5
Inbound Cargo & Document Handling: Quality and speed of cargo break-down

1

2

3

4

5

Quality and speed of document handling

1

2

3

4

5

Quality of messages sending (FSU, EDI to customs)

1

2

3

4

5

Capacity of handling special shipments

1

2

3

4

5
ULD Management: ULD and loading materials storage

1

2

3

4

5

Information update on ULD flow and stock

1

2

3

4

5
Customer Service: Irregularities handling and tracing

1

2

3

4

5

Communication efficiency

1

2

3

4

5
Information Sharing: Diversity of information disclosure channel

1

2

3

4

5

Practicality of information

1

2

3

4

5

Frequency of information update

1

2

3

4

5
Others: Feedback on complaints/claims

1

2

3

4

5

Billing/invoicing quality

1

2

3

4

5
Overall Satisfaction: Reputation

1

2

3

4

5

Service quality

1

2

3

4

5

Customer orientation

1

2

3

4

5

Problem solving

1

2

3

4

5

Value for money

1

2

3

4

5

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